Returns & Refunds
We want you to love your squish. If something isn't right, here's how we'll fix it.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or isn't what you ordered, email us a photo within 30 days of delivery. We'll send a free replacement or a full refund, whichever you prefer. You don't need to return anything.
Changed your mind?
Unused items in their original condition can be returned within 30 days of delivery.
- Contact us with your order number and the item you want to return.
- We'll reply with return instructions and the return address.
- Once we receive the item, we'll refund you to your original payment method.
For change-of-mind returns, the customer covers the cost of return shipping, and the original shipping fee isn't refundable.
Lost packages
If your order hasn't arrived within 30 days of purchase, contact us and we'll replace it or refund it in full.
Refund timing
Approved refunds are issued within 3 business days. Depending on your bank, they can take 5–10 business days to appear on your statement.
Questions?
Reach us anytime through our Contact page. We reply within 1–2 business days.